If you're not happy, we're not happy!  At Austin Yarn Company we aim to please, so if you're not completely pleased with your order, we'll do whatever we can to make it better!

Read our simple Returns and Exchanges Policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us at 512-845-3444 with any additional order or product-related questions or issues!

• Contact us by email:  austinyarnco_op@yahoo.com or call 512-845-3444 to notify us of a Return or Exchange/

• All returns packages must be received within 30 days of the date your order shipped from us.

• Returns are processed within 5-7 business days of package receipt.

• Refunds can only be issued to your original payment method or in the form of store credit.
  
  
• Shipping is non-refundable, except in cases where we have made a shipping error.

• We only offer exchanges for the same item in a different color.
  
  
• Returns received more than 30 days after the original order shipment date (late returns may also be subjected to a 50% restocking fee)

How to Make a Return or Exchange

Making returns and exchanges is a snap!  Have you read our Returns and Exchanges Policy above?  good!  As long as your items are eligible for return or exchange, start off by following these easy steps:

1. Include your original invoice in your package.
   
   
2. Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
   
   

Free Domestic Returns or Exchanges

Follow the steps on "How to Make a Return or Exchange", then:

1. Affix the Return label to your package, and make sure there are no other shipping labels on it.
   
   
2. Send it on its way!
   
   
   

• Take your package to a FedEx store.  This is often the fastest method.  You can find FedEx Locations @ www.fedex.com
  
  
• Give your package to a FedEx Ground driver.  Please be aware that only Ground drivers can accept returns.
  
  
• We do not recommend leaving your package in a FedEx drop box.  This often requires a significant amount of delivery time, which could cause an additional delay in processing your return or exchange.
  
  

We'll email you when we process your return!

International Returns

Follow the steps on "How to Make a Return or Exchange", then ship your package to:

Austin Yarn Company Returns
3303 A Dolphin Cove
Austin, TX 78704


We'll email you when we process your return!

Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges.